Refund policy

30 days Hair Urchins Money Back Guarantee Policy work


Easy return process outline

We’re sorry that you didn’t love Hair Urchins products! We want you to enjoy your hair concealing experience as much as possible, which is why we’re here to help. Send us an email at info@hairurchins.com within 30 days upon receipt of your products with your name, order number, the name of the product(s) and the reason(s) why they didn’t work for you and we’ll be happy to refund you in full to your original method of payment. Please note:

  1. The Discounted Products,  Hair Urchins Bundle set, Subscription Recurring Product , Gifts and Promotional items sold online are final sale. Exchanges and refund are not allowed. 
  2. We only accept returns and exchanges for items purchased through www.hairurchins.com.
  3. We cannot accept empty or nearly empty products.
  4. We will only accept unopened, tested and gently used products.
  5. We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
  6. We are unable to refund your original shipping charges. Return shipping is at the expense of the customer.

Notes:

*If you are not completely satisfied with your order, simply inserted on its original box and must be shipped and received by us within 30 days from the day of purchase. You receive a full refund, less shipping and handling charges.

*If your product is outside of the 30 day return policy window, please feel free to contact one of our customer service representatives by email at info@hairurchins.com for further assistance. Your satisfaction is our top priority.

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How does the 30-Day Money Back Guarantee Policy work?

We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Try any product risk free. If you don't think an item is as effective as we've said it would be, simply return the container within 30 days of receiving your order, using our easy return process outline above. We'll refund the entire purchase price less shipping and handling fee.


Question : Color Exchanges

HairUrchins™ tries to accurately display and represent the colours of our products. However, the actual colours you see may vary and depend on a variety of factors such as screen resolution, sun exposure, undertones and more.

Customer may be asked to pay the return shipping or reward points may be used to pay for return shipping costs, if the color exchange is requested. 

Question : I purchased from one of your authorised retailers. How can I return the items?

We ask that if you’ve purchased from a partner of ours to raise your issue with them. We abide by all of our partners’ return policies listed on their respective websites.

Question : What if the products in my order arrived damaged?

We are sorry if you received items that were damaged!All products are thoroughly checked and are ascertained damage-free prior to dispatch.

Please notify us within 3 business days of your orders received date of any issues by providing a photo and video of all that was shipped to include packing materials and products via  info@hairurchins.com . Without these items, we may be unable to assist.

We will gladly replace your product but no refunds will be issued.

Question : What is Hair Urchins' policy for goods delivered to a freight forwarder?

Hair Urchins is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a freight forwarder. Hair Urchins is unable to provide a replacement or refund for any goods delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

Question : What is Hair Urchins' policy on shipping and delivery issues related to customs, natural occurrences, or transportation strikes?

Hair Urchins is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges. Also,  We are not responsible for packages returned as “undeliverable as addressed” or “insufficient address” by carriers, nor addresses entered erroneously though we will try our best to assist you. Please contact your carrier for assistance.


If you have any further questions regarding our return policy or any other concerns, please do not hesitate to contact us at info@hairurchins.com. We are always happy to assist you