Frequently Asked Questions

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  •  HairUrchins™ fiber
  • How to Use
  • HairUrchins™ Applicator?
  • Shipping & Delivery
  • Refund Policy
What are HairUrchins™ fibers?
HairUrchins™ fibers are effective cosmeceuticals that can conceal sparse areas of hair in just a few seconds. 

HairUrchins™ utilize static charge to create a magnetic effect that tightly attaches to individual hair strands, creating a fuller and thicker appearance. The fibers bond to the hair and create an interlocking effect, making it look and feel like natural hair.

We offer two types of Fibers: Premium Keratin fiber and Premium Cotton fiber. These fibers are derived from animal and plant sources, respectively. They are compatible for both men and women of all ages, regardless of hair or skin color. 

What is the main ingredient of Premium Keratin Fibre and its advantages?

Premium Keratin Fiber is the ultimate hair upgrade for those with thinning hair and significant hair loss. Made from New Zealand wool (cruelty-free) and specially formulated, it provides three times the thickness and fullness of our cotton fiber.

What is the main ingredient of Cotton Fibre and its advantages?

Premium Cotton Fiber is crafted from Gossypium herbeceum cotton, a natural plant-based material that closely mimics human hair. This innovative fiber has a breathable structure that ensures comfort and safety for your hair and scalp.

It is cost-effective, as one 27.5-gram bottle can last up to a month or 60 days, depending on usage, hair thinning, and hair length.

Is HairUrchins™ Fibre suitable for me?

HairUrchins™ fiber is effective in the majority of cases. The fiber is designed to work on thinning hair by binding to individual hair strands using static charge. For best results, we recommend 0.5 inches (1-2 cm) or more of hair length. It is important to note that HairUrchins™ will NOT work on shaven heads and completely bald people - there must be some hair present for the fibre to adhere to.

Works for Men - Norwood-Hamilton Classifications of 1-6
Works for Women - Ludwig (Savin) Classifications I - II or frontal patterns

Will HairUrchins™ Fibre help my hair growth?

HairUrchins™ Fibre does not help you grow new hair. It is a cosmetic product used to conceal the appearance of fine or thinning hair. It will not clog pores or affect a scalp condition.

Will others be able to tell that I am using HairUrchins™ Fibre?

It is totally undetectable - even from close up. Nobody will know you're using HairUrchins™ Fibre unless you tell them. Our fibre give your a thick, full and feel of natural hair that everyone will be jealous of.

How long does one application last?

HairUrchins™ Fibre will last for days. It's extremely easy to use and can withstand wind, sweat, and rain. When you're ready to remove it, simply wash it out with shampoo.

Is HairUrchins Fibre resistant to wind, rain and sweat?

Yes. The fibers are made to withstand wind, rain, and sweat so you can keep looking good no matter what.

Can HairUrchins™ Fibre be used safely on daily basis?

HairUrchins™ fibre is a cosmetic product meant for external use only. It is hypo-allergenic and will not damage hair. It can be used safely on a daily basis; however, a physician may be consulted for additional advice where needed.

Is HairUrchins™ fibre a hair dye? Does it stain?

HairUrchins™ fiber is colorfast and not a "dye". It can never stain your skin or clothing. If the fibers accidentally fall onto a surface, simply dust them off. 

How long does one bottle of HairUrchins™ Fibre last?

One bottle of our HairUrchins™ Fibre can last up to a month or 60 days, depending on the frequency of use, the extent of hair thinning, and the length of your hair.
Regular Size 27.5g 30 - 60days; Travel size 3g : 3 – 7days. (It varies with the size of the balding area).

How do I choose a color for my hair?

With our range of colours( Black, Dark Brown, Medium Brown, Light Brown, Blonde, Medium Blonde, Light Blonde, Auburn, Grey, White) , you're sure to find the perfect match for your hair.

To do this, stand in front of a mirror and match the ROOT colour of your hair in the thinning area. If you have highlighted hair, use the darker ROOT colour as your guide. If your hair colour doesn't match any of our shades exactly, we recommend getting two colours that are closest to your hair and applying both.

Are you looking for a product to cover your gray roots?

Look no further than HairUrchins™ Fibre. This product is perfect for covering both gray roots and color-treated root re-growth.

Can I go swimming while using HairUrchins™ Fibre?

We do not recommend going swimming while using HairUrchins™ fibers. Although one of the benefits of HairUrchins™ is that it washes out easily with just water, immersion in a pool or other body of water can cause the product to become less effective. For optimal results, we suggest not taking part in any water activities while using the product.

Can I apply the HairUrchins™ fibers easily by myself?

You can easily apply HairUrchins™ fibers by yourself. With a hand mirror, check to make sure the thinning area is completely covered. Over time, you’ll learn how much to use on your hair. Soon, you’ll be able to do it without using a mirror. So why wait? Improve your hair and feel more confident. Give Hair Urchins Fiber a try today!

How long does it take to apply HairUrchins™ fibers?

The HairUrchins™ fibers can be applied in seconds. Simply sprinkle the fiber on the areas of the thinning hair where hair loss is most noticeable. However, HairUrchinsTM Fiber only works on areas with some hair left, so avoid using it on completely bald areas.

Can I use hair gels?

You can use hair gel, but wait for it to dry before applying the HairUrchins™ fiber. Additionally, we do not recommend using hair gel as it may make the hairs stick together and decrease the amount of hair visible, which can make it harder for the HairUrchins™ fiber to adhere properly to individual hair strands.

Can I use mousse?

To achieve optimal results with HairUrchins™ fiber, it's best to avoid using mousse altogether. Mousse can cause the hairs to stick together, reducing the surface area available for the fibers to adhere properly. However, if you choose to use mousse, make sure it is completely dry before applying the HairUrchins™ fiber. Apply the mousse first, style your hair, and let it dry completely. Then, apply the HairUrchins™ fiber as directed.

How do I use HairUrchins™ fiber and other medications in the meantime?

If you are using Minoxidil or any topical treatment, apply it and wait for your scalp to dry completely before using the HairUrchins™ fiber. It is always recommended to consult your doctor if you have any specific questions.

Can I comb my hair after applying HairUrchins™ fiber?

For best results, style your hair before applying the HairUrchins™ fiber, but you can still comb it afterwards with a wide-toothed comb. You can also use your hand and fingers to pat your hairstyle into place.

Does HairUrchins™ fibers work for any hair type or any hairstyle?

It's the perfect product for all hair types. Whether you have straight, curly, or wavy hair, HairUrchins™ fibers will work for you. Just sprinkle the HairUrchins™ fibers onto your hair and simply comb it through your hair and style as usual and you're good to go!

Should I apply Hair HairUrchins™ fiber to wet or dry hair?

HairUrchins™ fiber uses static electricity to adhere to existing hair. For best results, make sure your hair is completely dry before applying the HairUrchins™ fiber, as they will become lumpy if applied to wet hair.

HairUrchins™ fiber  does not come out easily.

Hold the bottle upright with the cap facing up and tap the bottom of the bottle against a hard surface, like a countertop, 5-10 times to let some fiber in the chamber fall down into the container. To prevent this problem from happening again, hold the bottle at a 45-degree angle as shown in the instructions when applying the fiber.

Fibers falling out of the bottle and onto the floor when opening the lid. 

It’s important to store the bottle vertically. Customers who store the bottle horizontally or upside down in their handbag may experience this issue, as the HairUrchins™ fiber can accumulate inside the inner bottle lid and spill out when the lid is removed. For those who need to take their HairUrchins™ fiber on-the-go, we recommend using the Pocket Edition, which has an anti-fall off lip that prevents any spillage even if the bottle is turned 360 degrees.

HairUrchins™ fiber doesn't match your hair color

Stand in front of a mirror and check the color of the roots in the thinning area. This is the color you should aim to match. If you have highlighted hair, choose the darker root color to match. 

For example, if your natural hair color is dark brown with some gray or highlighted hair mixed in, go for our Dark Brown shade. If you still can't find a perfect match among our colors, you can try blending two shades together that are the closest to your hair color.

Applying the HairUrchins™ fiber  to a bald or nearly bald area.

HairUrchins™ only works on areas with some hair left, so avoid using it on completely bald areas.

HairUrchins™ fiber falls off or the hair looks dirty after application. 

To avoid this issue, use a gentle patting motion to blend and disperse the HairUrchins™ fibers in the applied area. If the problem continues, it may indicate that you have applied an excessive amount of the HairUrchins™ fibers.

Why do I need a HairUrchins™ Applicator?

The HairUrchins™ Applicator is a tool designed to assist in the precise application of hair fibers from regular (27.5g) and travel-size (7g) bottles.

How do I attach the HairUrchins™ Applicator to my hair fiber bottle?

Simply remove the cap and the sifter from your bottle, and then twist the applicator onto the bottle until secure.

How do I control the amount of hair fibers dispensed by the HairUrchins™ Applicator?

Adjust the pressure you apply to the pump. Light pressure will release fewer fibers, while heavier pressure will release more.

Can I use the HairUrchins™ Applicator with any brand of hair fibers?

The HairUrchins™ Applicator is designed to fit seamlessly onto regular (27.5g) and travel-size (7g) bottles. If your bottle is of a different size, it may not fit properly.

Is the HairUrchins™ Applicator easy to clean?

Yes, you can clean it with warm water and mild soap. Be sure to let it dry completely before reattaching it to your bottle of hair fibers.

Can the HairUrchins™ Applicator get clogged?

If not cleaned regularly, the applicator can get clogged. Regular cleaning after each use can prevent this.

How long does the HairUrchins™ Applicator last?

With proper care and maintenance, your applicator can last a long time. However, this can vary based on usage.

Can I travel with my HairUrchins™ Applicator?

Yes, it's designed to fit both regular and travel-size bottles, making it great for on-the-go use.

What is the HairUrchins™ Applicator made of?

The applicator is made of durable plastic materials designed for long-lasting use.

Yes, you can clean it with warm water and mild soap. Be sure to let it dry completely before reattaching it to your bottle of hair fibers.

Do you ship to my country?

HairUrchins™ is available internationally and we ship to the below countries and cities currently: 

Asia - Hong Kong, Macau, Japan, The Philippines, Singapore, Thailand, Korea, Viet Nam, Malaysia, Taiwan

Europe - The United Kingdom (England, Scotland, Wales and Northern Ireland) 

Oceania - Australia, New Zealand

North America - United States

If you reside in a country that is not listed, please contact us by email ( ) and we will do our best to assist you with your order.

How long will it take to receive my product?

Estimated delivery times are typically within 3-12 business days. However, this can vary based on the recipient's address and other external factors.

Factors that affect shipping times:

1. During peak seasons like Christmas, some delays may be expected as shipping times can be impacted.

2. Shipped orders may go through a customs clearance process that may add extra time to transit.

3. The delivery time frame may vary based on location.

At all times, we strive to ensure your products are delivered quickly so you can enjoy using the HairUrchins™ Fibre you purchased!

What are my delivery options and shipping costs?

We offer the best delivery options for you, which may involve using different couriers depending on your location. This ensures that your order is delivered to you as quickly and efficiently as possible.

As for shipping costs, we have a standard rate depending on the destination. However, we also offer free shipping options for orders over certain amounts, as well as for subscription orders or when redeeming reward points by sharing our products.

Do I have to pay customs and taxes or other additional fees?

We understand your concerns regarding customs, taxes, and other additional fees. Please note that the payment of customs and taxes or other additional fees may be required depending on the regulations of the destination country.

As the recipient of the order, you are responsible for paying any applicable customs or import duties, as well as any other fees that may be required by law in your country. These fees are not included in the purchase price of the products or the shipping cost, and are therefore the responsibility of the customer.

Can I cancel, edit my order, or change my shipping address after it’s been placed?

We are unable to modify or cancel orders once they have been placed due to our fulfillment process at the warehouse. Before placing your order, please make sure all details are accurate—particularly the shipping address. You can contact the carrier once you get tracking for your order if an incorrect address has been entered at checkout.

Although we don't take responsibility for wrong addresses, HairUrchins will do its best to update it provided that the shipment hasn't left us yet (please email To make sure your item arrives safe and on time, please double check your information beforehand!

How can I track my order? What if I don't receive my package?

Once your order is dispatched, you'll receive an email with tracking information. Please enter the tracking number provided to obtain the status and location of your product.

In case of postal delays, we kindly ask you to wait a few extra days before getting in contact with our Customer Service team. However, if you still haven't received your parcel after that period please reach us through our contact page, including all relevant information (such as order number). We'll be more than happy to help.

I have not received my order confirmation, what should I do?

When you place an order, a confirmation should be sent to your email address right away. If you don't see your order confirmation, please check if it ended up in your junk/spam folder or that there's a typo in the address. Don't hesitate to contact customer service for help with any issues.

What is your return policy for shipping-related issues?

To initiate a return, please contact our customer service team and provide your order number and a description of the issue. We may ask for photos of the product and/or packaging to assist with our assessment of the issue.

What are the tips for filling out the shipping information?

Filling out shipping information accurately is key to ensure accurate and timely delivery. 3% of orders result in undeliverable products due to incorrect or incomplete addresses, so it pays to be meticulous when filling out your order forms. For a speedy and stress-free delivery experience, we recommend taking the time to double check the shipping address before submitting.

1. When ordering, be sure to include the apartment number or suite number when shipping to an office building. This is often the reason a package can't be delivered.

2. And if you're paying through Paypal, make sure you select the desired shipping address from your choices.

3. For those with multiple addresses stored in our order system, also check that prior to confirming the order.

4. It's the responsibility of buyers to ensure all information is accurate; otherwise, refunds or replacements will not be issued for packages shipped to incorrect addresses, as we have no ability to retrieve them. Be sure to double check everything before confirming!

5. When planning a move, it is essential that you do not fill out this form until after you have moved to your new address. The post office may fail to forward mail or packages that are sent to an old address, leading to potential delays in delivery.

6. Please ensure that the email address associated with your account is updated and accurate, as this information is crucial in confirming orders and tracking packages. Being up-to-date on these details can help make sure you receive timely deliveries.

How does the 30-Day Money Back Guarantee Policy work?

We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Try any product risk free. If you don't think an item is as effective as we've said it would be, simply return the container within 30 days of receiving your order, using our easy return process outline above. We'll refund the entire purchase price less shipping and handling fee.

Could I request for Color Exchanges? 

HairUrchins™ tries to accurately display and represent the colours of our products. However, the actual colours you see may vary and depend on a variety of factors such as screen resolution, sun exposure, undertones and more.

Customer may be asked to pay the return shipping or reward points may be used to pay for return shipping costs, if the color exchange is requested. 

I purchased from one of your authorised retailers. How can I return the items?

We ask that if you’ve purchased from a partner of ours to raise your issue with them. We abide by all of our partners’ return policies listed on their respective websites.

What if the products in my order arrived damaged?

We are sorry if you received items that were damaged!All products are thoroughly checked and are ascertained damage-free prior to dispatch.

Please notify us within 3 business days of your orders received date of any issues by providing a photo and video of all that was shipped to include packing materials and products by email.

Without these items, we may be unable to assist.

We will gladly replace your product but no refunds will be issued.

What is HairUrchins™ policy on shipping and delivery issues related to customs, natural occurrences, or transportation strikes?

Hair Urchins™ is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges. Also, We are not responsible for packages returned as “undeliverable as addressed” or “insufficient address” by carriers, nor addresses entered erroneously though we will try our best to assist you. Please contact your carrier for assistance.

If you have any further questions regarding our return policy or any other concerns, please do not hesitate to contact us at We are always happy to assist you.