You can easily apply HairUrchins™ fibers by yourself. With a hand mirror, check to make sure the thinning area is completely covered. Over time, you’ll learn how much to use on your hair. Soon, you’ll be able to do it without using a mirror. So why wait? Improve your hair and feel more confident. Give Hair Urchins Fiber a try today!

You can use hair gel, but wait for it to dry before applying the HairUrchins™ fiber. Additionally, we do not recommend using hair gel as it may make the hairs stick together and decrease the amount of hair visible, which can make it harder for the HairUrchins™ fiber to adhere properly to individual hair strands.

To achieve optimal results with HairUrchins™ fiber, it's best to avoid using mousse altogether. Mousse can cause the hairs to stick together, reducing the surface area available for the fibers to adhere properly. However, if you choose to use mousse, make sure it is completely dry before applying the HairUrchins™ fiber. Apply the mousse first, style your hair, and let it dry completely. Then, apply the HairUrchins™ fiber as directed.

If you are using Minoxidil or any topical treatment, apply it and wait for your scalp to dry completely before using the HairUrchins™ fiber. It is always recommended to consult your doctor if you have any specific questions.

For best results, style your hair before applying the HairUrchins™ fiber, but you can still comb it afterwards with a wide-toothed comb. You can also use your hand and fingers to pat your hairstyle into place.

It's the perfect product for all hair types. Whether you have straight, curly, or wavy hair, HairUrchins™ fibers will work for you. Just sprinkle the HairUrchins™ fibers onto your hair and simply comb it through your hair and style as usual and you're good to go!

HairUrchins™ fiber uses static electricity to adhere to existing hair. For best results, make sure your hair is completely dry before applying the HairUrchins™ fiber, as they will become lumpy if applied to wet hair.

Hold the bottle upright with the cap facing up and tap the bottom of the bottle against a hard surface, like a countertop, 5-10 times to let some fiber in the chamber fall down into the container. To prevent this problem from happening again, hold the bottle at a 45-degree angle as shown in the instructions when applying the fiber.

It’s important to store the bottle vertically. Customers who store the bottle horizontally or upside down in their handbag may experience this issue, as the HairUrchins™ fiber can accumulate inside the inner bottle lid and spill out when the lid is removed. For those who need to take their HairUrchins™ fiber on-the-go, we recommend using the Pocket Edition, which has an anti-fall off lip that prevents any spillage even if the bottle is turned 360 degrees.

Stand in front of a mirror and check the color of the roots in the thinning area. This is the color you should aim to match. If you have highlighted hair, choose the darker root color to match. 

For example, if your natural hair color is dark brown with some gray or highlighted hair mixed in, go for our Dark Brown shade. If you still can't find a perfect match among our colors, you can try blending two shades together that are the closest to your hair color.

HairUrchins™ only works on areas with some hair left, so avoid using it on completely bald areas.

To avoid this issue, use a gentle patting motion to blend and disperse the HairUrchins™ fibers in the applied area. If the problem continues, it may indicate that you have applied an excessive amount of the HairUrchins™ fibers.

The HairUrchins™ Applicator is a tool designed to assist in the precise application of hair fibers from regular (27.5g) and travel-size (7g) bottles.

Simply remove the cap and the sifter from your bottle, and then twist the applicator onto the bottle until secure.

Adjust the pressure you apply to the pump. Light pressure will release fewer fibers, while heavier pressure will release more.

Yes, you can clean it with warm water and mild soap. Be sure to let it dry completely before reattaching it to your bottle of hair fibers.

If not cleaned regularly, the applicator can get clogged. Regular cleaning after each use can prevent this.

With proper care and maintenance, your applicator can last a long time. However, this can vary based on usage.

Yes, it's designed to fit both regular and travel-size bottles, making it great for on-the-go use.

Yes, you can clean it with warm water and mild soap. Be sure to let it dry completely before reattaching it to your bottle of hair fibers.

HairUrchins™ is available internationally and we ship to the below countries and cities currently: 

Asia - Hong Kong, Macau, Japan, The Philippines, Singapore, Thailand, Korea, Viet Nam, Malaysia, Taiwan

Europe - The United Kingdom (England, Scotland, Wales and Northern Ireland) 

Oceania - Australia, New Zealand

North America - United States

If you reside in a country that is not listed, please contact us by email ( info@hairurchins.com ) and we will do our best to assist you with your order.

We offer the best delivery options for you, which may involve using different couriers depending on your location. This ensures that your order is delivered to you as quickly and efficiently as possible.

As for shipping costs, we have a standard rate depending on the destination. However, we also offer free shipping options for orders over certain amounts, as well as for subscription orders or when redeeming reward points by sharing our products.

We understand your concerns regarding customs, taxes, and other additional fees. Please note that the payment of customs and taxes or other additional fees may be required depending on the regulations of the destination country.

As the recipient of the order, you are responsible for paying any applicable customs or import duties, as well as any other fees that may be required by law in your country. These fees are not included in the purchase price of the products or the shipping cost, and are therefore the responsibility of the customer.

We are unable to modify or cancel orders once they have been placed due to our fulfillment process at the warehouse. Before placing your order, please make sure all details are accurate—particularly the shipping address. You can contact the carrier once you get tracking for your order if an incorrect address has been entered at checkout.

Although we don't take responsibility for wrong addresses, HairUrchins will do its best to update it provided that the shipment hasn't left us yet (please email info@hairurchins.com). To make sure your item arrives safe and on time, please double check your information beforehand!

Once your order is dispatched, you'll receive an email with tracking information. Please enter the tracking number provided to obtain the status and location of your product.

In case of postal delays, we kindly ask you to wait a few extra days before getting in contact with our Customer Service team. However, if you still haven't received your parcel after that period please reach us through our contact page, including all relevant information (such as order number). We'll be more than happy to help.

When you place an order, a confirmation should be sent to your email address right away. If you don't see your order confirmation, please check if it ended up in your junk/spam folder or that there's a typo in the address. Don't hesitate to contact customer service for help with any issues.

To initiate a return, please contact our customer service team and provide your order number and a description of the issue. We may ask for photos of the product and/or packaging to assist with our assessment of the issue.

Filling out shipping information accurately is key to ensure accurate and timely delivery. 3% of orders result in undeliverable products due to incorrect or incomplete addresses, so it pays to be meticulous when filling out your order forms. For a speedy and stress-free delivery experience, we recommend taking the time to double check the shipping address before submitting.

1. When ordering, be sure to include the apartment number or suite number when shipping to an office building. This is often the reason a package can't be delivered.

2. And if you're paying through Paypal, make sure you select the desired shipping address from your choices.

3. For those with multiple addresses stored in our order system, also check that prior to confirming the order.

4. It's the responsibility of buyers to ensure all information is accurate; otherwise, refunds or replacements will not be issued for packages shipped to incorrect addresses, as we have no ability to retrieve them. Be sure to double check everything before confirming!

5. When planning a move, it is essential that you do not fill out this form until after you have moved to your new address. The post office may fail to forward mail or packages that are sent to an old address, leading to potential delays in delivery.

6. Please ensure that the email address associated with your account is updated and accurate, as this information is crucial in confirming orders and tracking packages. Being up-to-date on these details can help make sure you receive timely deliveries.

We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Try any product risk free. If you don't think an item is as effective as we've said it would be, simply return the container within 30 days of receiving your order, using our easy return process outline above. We'll refund the entire purchase price less shipping and handling fee.

HairUrchins™ tries to accurately display and represent the colours of our products. However, the actual colours you see may vary and depend on a variety of factors such as screen resolution, sun exposure, undertones and more.

Customer may be asked to pay the return shipping or reward points may be used to pay for return shipping costs, if the color exchange is requested. 

We ask that if you’ve purchased from a partner of ours to raise your issue with them. We abide by all of our partners’ return policies listed on their respective websites.

Hair Urchins™ is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges. Also, We are not responsible for packages returned as “undeliverable as addressed” or “insufficient address” by carriers, nor addresses entered erroneously though we will try our best to assist you. Please contact your carrier for assistance.

If you have any further questions regarding our return policy or any other concerns, please do not hesitate to contact us at info@hairurchins.com. We are always happy to assist you.